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Accepted Methods of Online Payment.
We accept Paypal, Visa, Mastercard, American Express and
Discover. You may also pay by phone by calling
813-679-6576. We will also accept checks or money
orders. Your order will be shipped after the payment
has cleared, which may take up to two weeks.
Shipping Time. The
time needed to ship merchandise will vary depending on the
shipment's location and the particular time of year.
Packages will be shipped by US Priority Mail Service with
Delivery Confirmation. If
you have a strong preference toward another shipping
provider, please email
us and we can usually accommodate you. Please allow 1 to 2 business days to receive the email
notification for in-stock merchandise to ship out and
receive tracking numbers. Priority shipping usually
takes 2-3 days to arrive from the day the package was
shipped. For United States Postal Service, claims
for lost merchandise cannot be made until 21 days after
the shipment date. If you have not received your
merchandise by then, please contact us and we will process
the claim.
Shipping Costs.
Shipping costs will be calculated by the weight of the
total shipment, unless otherwise noted. Shipping
Insurance. Free Shipping Insurance will
be included with every purchase $9.95 or more. This
insures that if your item was damaged in the mail we will
replace it for free or issue a full refund of the purchase
price, including shipping charges. If your purchase
is lower than $9.95, it is recommended that you purchase
insurance, since Seashell Crafter will not replace or
issue a refund for damaged merchandise that was not
insured.
Cancellation Policy.
Product orders may be canceled within 24 hours of
placing the order. Orders cannot be canceled after
the product has shipped. Return Policy. Products
may be returned within 30 days of receipt for a full
refund of the purchase price minus shipping charges.
Return shipping charges will not be refunded and insurance
is recommended when shipping the product back to Seashell
Crafter. Product must be returned in undamaged
condition. A partial refund may be given for damaged
merchandise. Please email seashellcrafter@hotmail.com
for further instructions.
Damaged in the Mail. Please
contact us at seashellcrafter@hotmail.com
immediately if your product arrived damaged due to the
shipping carrier so we can make an insurance claim.
We will inform you of the information we need from you to
provide for the claim. If the claim is accepted, we
will ship you a replacement item of your choice of equal
value or refund your entire purchase, including shipping
charges.
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